Terms & Conditions

By using this website and placing an order you agree to the following terms and conditions.


Throughout these terms and conditions the definitions “I” , “me”, “we”, “our”, “us” and “the website” mean Keturah; “the customer”, “you” and “your” refer to the buyer.

“Working day” is Monday to Friday. Bank holiday’s, Christmas Day, Boxing day, New Years day, Good Friday and Easter Monday are not classed as working days.


We reserve the right to close, for shipping, for periods during the year; before and during these times there will be a notice posted on the home page. During these periods we will still accept orders; these orders will begin to be sent on the date posted on the home page.

We reserve the right to change our policies at any time without notice.

Occasionally, due to supply issues, we reserve the right to substitute a gemstone bead in a design for another gemstone or shape. We will always make sure that the substituted bead is of the same or superior quality. Any changes will be listed on the product description page.



When you place your order you will receive an automatic email acknowledgment.

We aim to despatch all orders from stock by the next working day and will send an email to inform you when your order has been despatched.

We reserve the right to decline any order without explanation.


International shipment now available - please enquire using the 'contact us' page.


We accept Debit cards, Visa and MasterCard credit cards and Paypal, payment will be taken via a secure server. Keturah will not see your payment details.

All prices listed on the website are shown in GB pounds sterling.

All prices are correct at time of publishing. We reserve the right to change prices on the website. The price listed on the product page at the time of your order is the price that you will pay.

We accept payment through WorldPay in the following currencies: Pounds Sterling, Euro, US Dollar, Uruguayan Peso, Pounds Sterling, Egyptian Pound, Lebanese Pound, Japanese Yen, Australian Dollar, Argentine Peso, Brunei Dollar, Bahraini Dinar, Bulgarian Lev, Thai Baht, Canadian Dollar, CFP Franc, Chilean Peso, Swiss Franc, Colombian Peso, Czech Koruna, Algerian Dinar, Moroccon Dirham, United Arab Emirates Dirham, Danish Krone, Hungarian Forint, Hong Kong Dollar, Croatian Kuna, Jordanian Dinar, Kenyan Shilling, Kuwaiti Dinar, Estonian Kroon, Kazakhstan Tenge, Romanian Leu, Lithuanian Litas, Bulgarian Lev, Mexico Peso, Netherlands Antilles Guilder, Israeli Shekel, Norwegian Krone, New Taiwan Dollar, New Zealand Dollar, Philippine Peso, Polish New Zloty, Qatari Rial, Brazilian Real, South African Rand, Russian Ruble, Malaysian Ringgit, Omani Rial, New Romanian Leu, Indonesian Rupiah, Pakistan Rupee, Indian Rupee, Serbian Dinar, Singapore Dolla, Saudi Riyal, Swedish Krona, Sri Lanka Rupee, Tunisian Dinar, Ukrainian Hryvnia, South Korean Won, Chinese Yuan Renminbi, New Turkish Lira.

Keturah is not currently registered for VAT, therefore prices on the website do not include VAT.

We now accept Paypal payments.


Cancellation Policy

Under the Distance Selling Regulations for consumer protection, you have up to 7 working days after you have received your delivery to cancel your order.

If you wish to cancel your order please contact us for instructions. (This does not include earrings; we cannot accept the return of earrings for hygiene reasons).


All items are sent to you  in a complementary gift box.


Next Day delivery is available to U.K. mainland addresses for in stock items if ordered Monday to Friday before 1pm. This will be sent by “Royal mail special delivery”  -  (Please note an item ordered before 1pm Friday with Next day delivery  will be delivered on Monday not Saturday.)

All other in stock items will be shipped using “Royal Mail 1St Class” usually the next working day after the order has been placed.

Current charges (Subject to Royal Mail changes);

Royal mail 1st class : Free

Royal mail special delivery (Next day) : £7.25  

This amount is only charged once per order, regardless of how many items you order.

International delivery prices available on request.


If you are not completely happy with your purchase and wish to return an item for a refund you may do so (with the exception of earrings), providing the item is unworn, in it’s original packaging, and it is within 28 days of delivery.

Your refund (minus postage) will be credited to the original payment card used.

If the item returned is not in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund.

For your protection we recommend you use a recorded delivery service for returning items. You must also make sure that items are securely packaged.

This does not affect your statutory rights.

Faulty goods

In the unfortunate event that an item is found to be faulty or damaged on receipt please contact us by email as soon as possible and return the item within 7 days for a full refund or exchange.
Please Note:
No returns or exchanges of earrings are accepted due to hygiene reasons.


Jewellery Images and Descriptions

The descriptions and measurements of Keturah jewellery are made as accurately as possible but as the items are handmade they may vary slightly.

Due to the nature of the gemstones used in Keturah jewellery some colour variation in designs could occur; we will make sure that this is never detrimental to the design.

Although every reasonable care has been taken to ensure that the images on the website are accurate please note that all photographs of the jewellery will be subject to slight colour variation depending on individual computer screen resolution.


All the material and content of this the website and all Keturah jewellery designs are the copyright of Keturah and may not be copied, reproduced, distributed or transmitted in any form without written permission. All rights reserved.


Choking Hazard for Children

Keturah Jewellery is not a toy.

The  jewellery is made up of small parts that could be a choking hazard for children or babies. Under no circumstances should children or babies be allowed to play with jewellery.

Please note that the jewellery for sale on the website is handmade and is therefore delicate and could be broken if used improperly.

We will not accept responsibility for any injury related to use or misuse of  jewellery bought from Keturah.co.uk